{"id":102278,"date":"2024-11-17T14:34:44","date_gmt":"2024-11-17T13:34:44","guid":{"rendered":"https:\/\/molsbjergecamping.dk\/the-square\/faq\/"},"modified":"2025-08-22T14:47:13","modified_gmt":"2025-08-22T13:47:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/molsbjergecamping.dk\/en\/the-square\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Information \/ FAQ<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391″ _builder_version=”4.17.3″ _module_preset=”default” height=”0px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22border_color_right%22,%22color%22%93}”][\/et_pb_divider][et_pb_divider show_divider=”off” admin_label=”Point right bottom” module_class=”dot-right-bottom sub-page-dot” _builder_version=”4.17.3″ _module_preset=”default” height=”25px” border_width_right=”1px” border_color_right=”gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391″ global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22border_color_right%22%93}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” background_image=”https:\/\/molsbjergecamping.dk\/wp-content\/uploads\/2024\/10\/corner-dots-left-top.png” background_size=”initial” background_position=”top_left” background_last_edited=”on|desktop” background_enable_image_tablet=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.3″ _module_preset=”default” custom_padding=”50px||35px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

Here you can find answers to the questions we hear most often.<\/p>\n

Do you think there are some answers missing?
Please let us know so we can add them<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

Convenient phone numbers.<\/h4>\n

Alarm 112<\/p>\n

Police 114<\/p>\n

Emergency medical service 7011 3131<\/p>\n

Mols Bjerge Camping 8636 2118<\/p>\n

Taxi 8634 6000<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.3″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_toggle title=”The card for the gate” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

Handed out on arrival and used to enter the campsite<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Complaint option” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

If you have experienced something that does not live up to your expectations regarding a product, a booking or a stay at the campsite, you have the following options:
– Contact Mols Bjerge Camping as soon as possible with your complaint. When we receive the complaint about a product, booking or stay, we will process the complaint as soon as possible. Mols Bjerge Camping will decide whether we find that the complaint is justified, whether the goods received should be refunded\/exchanged or whether compensation should be provided.
– If you wish to submit your complaint to an external body, you can contact the Center for Complaint Resolution.
– If you do not find a satisfactory solution to your complaint in dialogue with Ebeltoft Strand Camping or at the Center for Complaint Resolution, you can complain to the Consumer Complaints Board. The Consumer Complaints Board makes a legal decision in the case.
Read more about the public consumer complaints system:
House of Boards<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Swimming pool” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

The pool is open from Whitsun weekend to the last weekend in August. The pool is open from 10.00 – 19.00. It is free to use our swimming pool. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Internet” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

There is internet throughout the campsite. The internet connection is not used to stream TV and movies, it can only be used to surf the internet <\/p>\n

It costs from 35 kr. for 24 hours<\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.3″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_toggle title=”Laundry” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

There is a laundry on site. it costs 30 kr. per wash. <\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Arrival and departure” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22,%22background_color%22,%22background_color%22%93}”]<\/p>\n

Arrival in cabins no earlier than 15:00 – departure no later than 10:00<\/p>\n

Arrival at pitches at 14.00 – departure at the latest at 12.00, in low season settled at the latest at 11.00, departure can then take place no later than 14.00<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Kitchen & Kitchenware” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ hover_enabled=”0″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}” sticky_enabled=”0″]<\/p>\n

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There are 2 communal kitchens on site. All include electric hobs and ovens including baking trays. <\/p>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_toggle][et_pb_toggle title=”Day guests” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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Visitors cost DKK 25 per person. All visitors must check in at reception before entering the site. Day guests do not have access to the pool area. <\/p>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.3″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_toggle title=”Smoking” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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Smoking is prohibited in all indoor areas including all cabins and reception<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_toggle][et_pb_toggle title=”Defibrillator” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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Defibrillators are available in kitchens.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_toggle][et_pb_toggle title=”Calm in the square” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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Show consideration for your neighbor – the site must be quiet from 22:00, i.e. play in the playground, music in the awning etc. must cease. In addition, the site must be completely quiet between 23:00 and 07:00. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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